File a claim

Order number:

If you don't have your order number, you can find it in the email that was automatically sent after you submitted your order.

Description of problem::

Here you can attach photos of the product which the complaint concerns:

Claim handling

  1. Customers of our shop are entitled to a warranty under the conditions set out by applicable law.
  2. Return the item together with proof-of-purchase and a printed copy of this claim form to the following address:

    PJB - Firma Handlowo Usługowa Paweł Buchaniec
    KoĽmice Wielkie 781 32-020 Wieliczka


    Note: we do not accept C.O.D. shipments.
  3. The cost of return shipping shall initially be borne by the customer. If the claim is honored, it will be refunded.
  4. When returning items, try to minimize shipping costs. If the shipping costs are unreasonably high, we reserve the right to refuse to refund them. Please contact us in case of any doubt.